Quality Assurance & Performance Management

Crizora Quality

100% interaction coverage with AI-powered quality assurance improving agent performance by 45%

Comprehensive AI-powered quality assurance platform evaluating 100% of customer interactions across all channels, improving agent performance by 45% and ensuring complete compliance

Overview

How it works and what it helps you achieve

Crizora Quality evaluates 100% of customer interactions across calls, chats, and emails with AI-powered quality assurance.

Instead of sampling a small subset of conversations, Quality scores every interaction against consistent criteria to uncover coaching opportunities, compliance issues, and customer experience trends. Real-time alerts flag critical risks and sentiment shifts as they happen.

With agent scorecards, coaching insights, and trend analysis, Quality helps teams improve faster, reduce risk, and standardize service quality across channels and locations.

Key Benefits

Why teams choose Crizora Quality

Automatic evaluation of 100% of interactions
AI-powered quality scoring and grading
Real-time compliance monitoring and alerts
Sentiment and emotion analysis
Individual agent scorecards and coaching
Trend analysis and performance insights
Consistent standards across teams and shifts
Faster identification of training needs
Reduced regulatory and policy risk
Actionable QA dashboards and reporting

Powerful Features

Everything you need to succeed

Automatic Transcription & Analysis

Every call and interaction is automatically transcribed and analyzed for quality, compliance, and sentiment

AI Quality Scoring

Consistent, objective quality scores for every interaction based on customizable criteria and benchmarks

Compliance Monitoring

Automatically detect compliance violations, required disclosures, and regulatory issues in real-time

AI Coaching Insights

Generate personalized coaching recommendations for each agent based on performance trends and gaps

Use Cases

Common scenarios where it excels Crizora Quality

Call center quality assurance
Compliance monitoring and auditing
Agent performance evaluation
Customer sentiment tracking
Training needs identification
Service quality improvement
Sales conversation evaluation and coaching
Script adherence and disclosure checks
Contact center benchmarking across locations
Customer experience program reporting

FAQ

Answers to common questions about Crizora Quality

Do you evaluate every interaction or just a sample?+
Quality is designed to evaluate 100% of interactions so insights and coaching are based on complete coverage, not limited sampling.
Can we customize QA scorecards and criteria?+
Yes. Configure criteria and benchmarks to match your standards, compliance needs, and customer experience goals.
Does Quality support compliance monitoring?+
Yes. Automatically detect required disclosures and policy violations, and set alerts for high-risk interactions.
How do coaching insights work?+
Quality identifies patterns and gaps, then generates actionable coaching recommendations and scorecards for each agent.
Which channels are supported?+
Quality is designed to analyze interactions across multiple channels such as calls and chat, with consistent reporting across the full customer journey.

Ready to Get Started?

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$199/month per user
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Works Great With

Integrates seamlessly with other Crizora products

Crizora ReachCrizora ChatCrizora SurveysCrizora Flow